Most helpful review

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Verified Reviewer
New Reviewer

Could not fix my highlander

Warranty was no good because wifes x was the buyer.The mechanic could not fix the Toyota said it was the computer then the abs, etc. at the end of the day the bill was 350.00 and it was not fixed. I took it to Demario repair and they fixed it in no time it was a fuse under the dash. 50.00 and its fixed. THESE PEOPLE ARE CROOKS NO GOOD FOR JACKSONVILLE , HOMETOWN SUPERSTORE MY *** Kevin Schmid

User's recommendation: Not at all buyer beware.

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ID
#3447121 Review #3447121 is a subjective opinion of poster.
Location
Jacksonville, Florida
Cons
  • Its all about money not customer service
  • Dont care about you after you buy the car
Loss
$350
Preferred solution
Full refund

I was in Keith Pearson Service Department on Sunday July 3, 2022.

The Service man explained things to me about my car I didn't even know. I thought that every time I came in it was for an Oil change. The Service man explain to me that that was not so. It was other areas of the car that needed servicing. He explained that at 5000 the...
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ID
#3735091 Review #3735091 is a subjective opinion of poster.
Location
Jacksonville, Florida

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Verified Reviewer
New Reviewer

Charged too much

I leased a car through the dealership and a year before my lease ended I noticed the buy out option on the lease web cite and decided to purchase the car. This was the first time and I made a mistake to trust the sales person. And signed the papers. I was charged fees that if I purchased the vehicle from the lease company I would have none , and they are refusing to help me.

User's recommendation: stay away.

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ID
#2912010 Review #2912010 is a subjective opinion of poster.
Location
Jacksonville, Florida
Pros
  • Clean dealership
Cons
  • Dont care about you after you buy the car
  • Its all about money not customer service
Loss
$1200
Preferred solution
Full refund
New Reviewer

Complaint

Trying to buy a new Tundra. Went to Keith Pearson today and they marked a 53,000 dollar truck up 30,000 dollars. I couldn't believe it. We have been to other dealerships and although the deals aren't as good nobody but Pearson Toyota has tried to ripoff their customers. I will never buy a vehicle from them...ever.

User's recommendation: Steer clear..they are not the family friendly store they portray themselves to be.

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ID
#2691819 Review #2691819 is a subjective opinion of poster.
Location
Jacksonville, Florida

THIS IS NOT A PISSED CONSUMER to tell about my experiance with one of the greatest salesman i have ever dealt with and at 75 i have dealt with quiet a few

Normally when i first meet a car salesman i am very apprehensive,but Andre was very friendly almost like family. I do believe Andre will do very well in sales and i do believe he needs a raise or promotion . I know if I live long enough to trade for another vehicle I will most certainly be looking for ANDRE thanks again Andre oh yes Atlas says thanks also.Mr. Pierson you dont want to loose this one

User's recommendation: 5STARS+.

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ID
#2494251 Review #2494251 is a subjective opinion of poster.
Location
Orange Park, Florida
New Reviewer

Horrible experience

The funny thing is the signs all over the showroom about the 5 star experience. This was the most horrible car buying experience imaginable. My 78 year old mother was taken advantage of, treated poorly and lost sleep over this - all for a stinkin used car! The place is shameful. As a business owner, I would make some kind of compensation if a customer was this unhappy, but they don't care at all.

User's recommendation: shop elsewhere.

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ID
#2319840 Review #2319840 is a subjective opinion of poster.
Location
Jacksonville, Florida
Pros
  • You will leave with a vehicle
Cons
  • Sales attitude
  • Its all about money not customer service
  • Poor service
Preferred solution
Apology
New Reviewer

Oil change

on Sept 02 I went in keith pierson Toyota to have an oil change I was met by a sevice writer I ask questions about getting an oil change the writer started having attitude right form the start when I ask about discounts he inform me that's the price take it or leave it...
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ID
#2215909 Review #2215909 is a subjective opinion of poster.
Location
Jacksonville, Florida
Cons
  • Its all about money not customer service
Loss
$60
Preferred solution
Full refund

Complaint!!!

I am appalled at the unprofessionalism Kieth Pierson displays with his employees. He uses his position to speak politics and to bash black people. He should not be in a position of power! I am filing this complaint because this has to stop! Someone needs to look into his professional practices. He does not have the proper skills or any leadership qualities, and he certainly should NOT have a position of authority over anyone! He brings his personal opinions and feelings into staff meetings without consideration of anyone's feelings. Mr. Pierson curses his employees out and embarrasses them in front of their peers. No one wants to say anything for fear of retaliatory termination! The Keith Pierson on TV is not the same Keith Pierson his employees experience! His behavior is very offensive!!!!
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ID
#2139559 Review #2139559 is a subjective opinion of poster.
Location
Jacksonville, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Beware of high pressure selling in service dept!

My 86 yr old domestic partner went there today 1/27/20 in her 2010 Avalon for an oil change.She is a very trusting Grandmotherly person who lets people take advantage of her.No one tried to take the time to explain what she was purchasing.When she left the dealership she had spent over $386 for what she thought was an oil change,the sold her everything but the kitchen sink.When she got home and I tried to decipher the invoice,it is written in such a way to totally confuse the average person.I just regret that I was not with her.All I can say ladies pls ask questions and remember you can always get a 2nd opinion.
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ID
#1774348 Review #1774348 is a subjective opinion of poster.
Location
Jacksonville West, Florida
Service
Keith Pierson Toyota Oil Change
Reason of review
Aggressive pressure selling!
Preferred solution
Let the company propose a solution

RIP of artist

Bought a 2017 Tacoma October 28 , decided on drive home i didn't like it. Went back next day after only putting 44 miles on it and was told you bought it and now you're stuck with it. Was also promised navigation system which I am yet to receive. Would not recommend. Should have went back to Kia . Will tell you anything to make the sale
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1 comment
#1916914

No you bought it. There is no go backzies.

You are not special.. You do not have a 3 day cooling off period.

ID
#1701421 Review #1701421 is a subjective opinion of poster.
Location
Voorhees Township, New Jersey
New Reviewer

Service Rep`

On Tuesday, 09-10-19, I placed a telephone call to the service dept. regarding a light on the dash. After being on hold for 20 minutes I finally left a message.. Waited 30 minutes, no return call, and I placed a second call; this time connected to a service rep. Explained the light and asked if I should be concerned. His statement: Bring car in for us to look at but we are extremely busy today and cannot fix whatever the problem they find today. There was one important question he DID NOT ASK: DOES THE LIGHT STAY ON OR DOES IT GO OFF! I have used the dealership for a number of years. I drove directly to Coggin service dept. The service resp asked the KEY question that Keith Pierson's service rep failed to do. Sorry Keith Pierson no more of my business. C.M. Simpson
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ID
#1651963 Review #1651963 is a subjective opinion of poster.
Reason of review
Poor customer service
New Reviewer

Ripped Off at Keith Pierson Toyota

Update by user Aug 29, 2019

Military Veterans please stay away from Keith Pierson Toyota. He won't give you the time of day if you have an issue.

He instructs his staff to not even let you meet or talk with him. Coward.

Original review posted by user Aug 29, 2019
I once thought that Keith Pierson Toyota was a dealership that cared about...
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ID
#1639168 Review #1639168 is a subjective opinion of poster.
Service
Keith Pierson Toyota Sales Representative
Reason of review
See my write-up
Loss
$4336
Preferred solution
Price reduction

Awful

Buyer beware. Do your research before buying and compare to other dealers you will see why. Tried to put a relative in a car that was almost 3 years old with 40k miles on it. Was selling the car for almost 40% more than it was worth. With all these added on items. Was able to get my relative in a brand new car with half of the interest and for less than what they originally gave them.
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1 comment
#1676832

My name is Will Samuel's. I use to work there as a car salesman.

Keith sell all his new cars $5000 over window sticker.

When I asked Keith about the over charge. He said he like to live lavish in his limousines and expensive trips.

ID
#1338633 Review #1338633 is a subjective opinion of poster.
Service
Keith Pierson Toyota Sales Representative

Left 7 bolts loose on engine after work!

Keith Pierson Toyota - Left 7 bolts loose on engine after work!
Keith Pierson Toyota - Left 7 bolts loose on engine after work!
I Had a bad rear main seal replaced on my toyota, im a mechanic but short of time and this being my primary source of transpotation, i took it to the dealer because i wanted it done RIGHT! After i picked the car up i noticed a vibration i jacked the car up and found...
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ID
#1321054 Review #1321054 is a subjective opinion of poster.
Location
Jacksonville, Florida
Service
Keith Pierson Toyota Car Part Replacement
Reason of review
Bad quality

Watch your wallet

The sales department strictly for themselves and their commission, in no way will they help you to get a decent price, out for all they can get.....Screw the customer!!! {{Redacted}}
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1 comment
#1676826

My name is Will Samuel's. I use to work there as a car salesman.

Keith Pierson sell all his new cars $5000 over window sticker. They are ridiculous.

ID
#1108184 Review #1108184 is a subjective opinion of poster.
Location
Jacksonville, Florida
Cons
  • Sales attitude
  • High pressure
Reason of review
Pricing issue
Loss
$8000
New Reviewer

Very Very poor service

I had Brought my Toyota Rav 4 in for service because of a swaying issue and being all over the road. The service dept came back to me and stated there was nothing wrong with the Rav 4. I brought it in a second time with the same issues and still nothing they saw was...
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1 comment
#1421079

How did it go when you filed charges against them with the Florida Attorney General? I can't find the case anywhere on Florida's website.

ID
#1070988 Review #1070988 is a subjective opinion of poster.
Location
Jacksonville, Florida
Service
Keith Pierson Toyota Car Diagnostics
Cons
  • Poor service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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