Anonymous

Awful

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Buyer beware. Do your research before buying and compare to other dealers you will see why. Tried to put a relative in a car that was almost 3 years old with 40k miles on it. Was selling the car for almost 40% more than it was worth. With all these added on items. Was able to get my relative in a brand new car with half of the interest and for less than what they originally gave them.
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1 comment
Guest

My name is Will Samuel's. I use to work there as a car salesman.

Keith sell all his new cars $5000 over window sticker.

When I asked Keith about the over charge. He said he like to live lavish in his limousines and expensive trips.

Anonymous
map-marker Jacksonville, Florida

Watch your wallet

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The sales department strictly for themselves and their commission, in no way will they help you to get a decent price, out for all they can get.....Screw the customer!!! {{Redacted}}
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Loss:
$8000
Cons:
  • Sales attitude
  • High pressure
Reason of review:
Pricing issue
1 comment
Guest

My name is Will Samuel's. I use to work there as a car salesman.

Keith Pierson sell all his new cars $5000 over window sticker. They are ridiculous.

Phu Vfn
map-marker Jacksonville, Florida

Very Very poor service

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I had Brought my Toyota Rav 4 in for service because of a swaying issue and being all over the road. The service dept came back to me and stated there was nothing wrong with the Rav 4.

I brought it in a second time with the same issues and still nothing they saw was wrong. After getting pissed off i took it into my own hands and started with the rear shocks. My guess was correct the rear shocks were shot i replaced them my self. Then i started with the front struts and again i was correct they were shot.

I replaced them myself. I went back to them and asked them how can you miss blown shocks and struts when coming into there service dept and stating to them what is wrong with the car. They didn't have a answer.Blown struts and shocks is a hazard i could of been in a really bad wreck if i didn't know any better. I brought my car Back today 7/7/17 for my 115,000 service and a rattle coming from the back.

Again i asked t hem how can you miss blown shock and Strut's. I only got a im sorry with all the issues they still wanted me to pay 49.95 to start to diagnose the problem they couldn't diagnose the shocks and strut issues. i do have all the parts that were bad on the RAV since they aren't helping from the issues i have had before i have no choice but to file charges with the Florida Attorney General.

The struts and the shock issue could of gotten me killed. Im glad i still have the parts that came out of my Rav.

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Cons:
  • Poor service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

How did it go when you filed charges against them with the Florida Attorney General? I can't find the case anywhere on Florida's website.

Bentleigh Kmv

Toyota Financial Auto Loan Review

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Visited the location on youngerman cir had a horrible time they told me to come in because they would help me get a bigger car they told me I needed excellent credit to get any car so I left. They still call me begging me to come back telling me i don't need excellent credit.
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Anonymous
map-marker Raiford, Florida

Keith Pierson Toyota - Warranty Review from Raiford, Florida

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All I can say is nobody in the place has had a job longer than 35 days they fire anybody who doesn't do anything after and everything that they are new owner of Dodge Dart and told that we would have Gold warranty for 5 years then they kept calling us back to him if the payment was going down lower and lower when all they were doing was removing warranty so they can make the car cheaper for them to get a loaner or a finance to go when we thought we were getting A5 year warranty we ended up with A3 year warranty never buy a car from Keith Pierson Toyota nothing like the commercial and he needs to keep his wife speak English how do I say

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Reason of review:
Not as described/ advertised
2 comments
Guest

Wow, seems like you need to learn how to speak english.

Guest

Sounds like you need to learn English...

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Anonymous
map-marker Orange Park, Florida

Over filled my v-6 engine with motor oil

I brought my Toyota Sienna Van for a oil change and brought my own oil and had six courts sitting on my front seat not knowing how many courts that V-6 3.3 Engine would take and would you believe they used all 6 courts and over filled it causing my oil dip stick to be one inch over the two inch marks on the oil stick. That Engine should only take 4.7, five quarts of oil after extensive research but they kep insisting that engine should take six courts. I spent $233.00 for this routine maintenance and now will have to take it back to them to correct the problem.
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Reason of review:
Order processing issue
Anonymous
map-marker Jacksonville, Florida

Keith Pierson Toyota - Toyota Car Review from Jacksonville, Florida

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Have had issues with my car almost since the day I bought it. The factory alarm that came with the car would go off while driving down the road.

I would take the car to them and they would say no issues. Then on the way home it would do it again. Finally after several times of going back they replaced it. Then after that the locks started not locking with the key thing.

Now they want to give a hassle on fixing it. They waited until the warranty expired to admit there was a problem. Guy who works in the maintenance check in named beau is incompetent. He lies about prices and products.

He's rude and condescending.

They brag about their service. From what I can see their service is horrible.

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Reason of review:
Bad quality
Anonymous
map-marker Jacksonville, Florida

Review in Dealers category from Jacksonville, Florida

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We went just to look to decide what model - we might be interested in. Before showing us ANY VEHICLES Asked for personal information and we soon realized that it was a applicaction for financing a vehicle. Brandon not only couldnt locate my husbands credit report - but after we repeatedly asked about the X Plan , my husbands employer has with Car manufactors- he ignores us and brings out the most expensive model available and tries to push their financing on us I questioned him again about the Agreement with Employer and he tells us We dont QUALIFY for the plan... Its a company agreement - no qualifying needed... We told Brandon - we had No interest in Any vehicles from their dealership and left. Apparently prior to even looking at vehicles You have to be subjected to credit check and untrained - pushy sales people
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Reason of review:
Poor customer service
Anonymous
map-marker Auburndale, Florida

Keith Pierson Toyota Customer Care Review from Auburndale, Florida

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Went to Keith Pierson Toyota in search of a new car. Brandon the sales associate was new, nice and helpful.

I left the dealership under the impression they would take care of all tags tax and title fees. 3 days later the finance manager Terry Seymour told me I had to pay the taxes because I wanted to register it out of state. I asked to see a return policy and was informed they didn't have one.

I again asked if I could see it in writing and the finance manager told me I was "pushing him to cancel the contract" I did have Terry to cancel the contract. He was rude and disrespectful

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Reason of review:
Poor customer service
Anonymous
map-marker Jacksonville, Florida

Keith Pierson Toyota Sales Representative Review

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When my husband and I were asked about our occupations then asked about our incomes, we were literally laughed at. Apparenlty the sales associates expect that everyone to make 6 figures. It was my first time going there and none of my family will ever go there as a result.
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Reason of review:
Poor customer service
Resolved
Emaan Mgm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

Resolved: First come................

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I am very happy with Keith Pierson Toyota, my first business with Keith work out the best, got myself a new 2015 highlander beautifully deal, I gave them my 2013, outstanding services, but April,28th 2016 I took my highlander 2015 for maintenance schedule, the person who should be expecting me name Mr. Yonkers , sorry for the wrong spelling Yonkers, I drove in and one of the employees outside directed me to his office no one in, later a white couple walk in the next office, I saw a picture of Mr. Yonkers so I knew to be in the right office, Mr. Yonkers saw me and kept walking to next office where the couple were sitting, then he send a Indian gentleman to help me, at the end Yonkers show up calling me (MY FRIEND,MY FRIEND). Keith Pierson Toyota it's a business place. I rather keep the experience at Keith Pierson Toyota like a place where customer are addressed with respect. I am a American soldier who served 26years of service to the U.S.A., thank you for giving us the opportunity of this section.
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Cons:
  • Stereotype
Reason of review:
how the approach, stereotype liked
Anonymous
map-marker Jacksonville, Florida

Bad Oil Change

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Took my daughters car to Keith Pierson for what should have been a simple oil change. We woke up the next morning to a puddle of oil on the garage floor. For some reason nobody at their Express Lube knows how to tighten the oil drain plug. I was able to turn the plug by hand. Bad, Bad job. If i did not catch their mistake, Keith could have been buying us a new motor. I will never go back to these incompetent fools. So for everyone out there thinking about having Keith Pierson do some work on your car I would think twice before i make the drive to their dealership.
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Reason of review:
Bad quality
Anonymous
map-marker Jacksonville, Florida

Prepaid service with new vehicles

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When a new vehicle is purchased from Toyota it comes with a 25k maintenance plan. On 4/29/16 I learned it also has a 24 month time limit. 61 days out of the 24 months with my car on the rack I learned that I would have to pay for the last service. Guess I should have looked at the small print form Toyota. Did it cost them any more to honor the last vehicle check? I have purchased 4 new Toyota's since 2012. No problems with the vehicles. Wife had planned on new 4-runner this December. Is this how you pay loyalty? Come December I see a new Honda in our garage.
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Reason of review:
Dealership/Southeast Toyota Issue

Preferred solution: Let the company propose a solution

Anonymous
map-marker Jacksonville, Florida

Review in Dealers category from Jacksonville, Florida

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Crooks..liars...Went to get my 2 year 25, 000 mile ck up because I was just a tad over they woukd not do it. They wanted to charge me and would not do the service. One of the reasobs I bought fron them! Also one of their techs told my mother she needed 8k worth of work done.. total lie.. nothing was wrong with her Highlander. Next year once Im able I will be getting rid of my Toyota and never going back to you. Best advise...Go Amercan! Stay away from Keith Pierson!!
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Reason of review:
Poor customer service
Anonymous
map-marker Orlando, Florida

Keith Pierson Toyota - 2016 Toyota Corolla Review from Orlando, Florida

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Keith Pierson Toyota - 2016 Toyota Corolla Review from Orlando, Florida

Went to Keith Pierson looking for a car, they told me they do accept trade in and told them about my credit score they ran all the credit check and they went back to me congratulating me for the approval of my new car they made me sign lots of paperwork for finance etc went to my home with my 2016 new car after work they called me telling me that i had to go to the dealer to return the car because the bank approved me a different quantity and they had to return me my car cause they did not had any option in used cars lot available for me, it was the most awkward moment, but they do were fast in send my car's papers to dmv leaving me with nothing in case of something happens to me in the road.

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Reason of review:
Problems with payment