Keith Pierson Toyota
Reviews and Complaints
Awful
Watch your wallet
- Sales attitude
- High pressure
Very Very poor service
I had Brought my Toyota Rav 4 in for service because of a swaying issue and being all over the road. The service dept came back to me and stated there was nothing wrong with the Rav 4.
I brought it in a second time with the same issues and still nothing they saw was wrong. After getting pissed off i took it into my own hands and started with the rear shocks. My guess was correct the rear shocks were shot i replaced them my self. Then i started with the front struts and again i was correct they were shot.
I replaced them myself. I went back to them and asked them how can you miss blown shocks and struts when coming into there service dept and stating to them what is wrong with the car. They didn't have a answer.Blown struts and shocks is a hazard i could of been in a really bad wreck if i didn't know any better. I brought my car Back today 7/7/17 for my 115,000 service and a rattle coming from the back.
Again i asked t hem how can you miss blown shock and Strut's. I only got a im sorry with all the issues they still wanted me to pay 49.95 to start to diagnose the problem they couldn't diagnose the shocks and strut issues. i do have all the parts that were bad on the RAV since they aren't helping from the issues i have had before i have no choice but to file charges with the Florida Attorney General.
The struts and the shock issue could of gotten me killed. Im glad i still have the parts that came out of my Rav.
- Poor service
Preferred solution: Let the company propose a solution
Toyota Financial Auto Loan Review
Keith Pierson Toyota - Warranty Review from Raiford, Florida
All I can say is nobody in the place has had a job longer than 35 days they fire anybody who doesn't do anything after and everything that they are new owner of Dodge Dart and told that we would have Gold warranty for 5 years then they kept calling us back to him if the payment was going down lower and lower when all they were doing was removing warranty so they can make the car cheaper for them to get a loaner or a finance to go when we thought we were getting A5 year warranty we ended up with A3 year warranty never buy a car from Keith Pierson Toyota nothing like the commercial and he needs to keep his wife speak English how do I say
Over filled my v-6 engine with motor oil
Keith Pierson Toyota - Toyota Car Review from Jacksonville, Florida
Have had issues with my car almost since the day I bought it. The factory alarm that came with the car would go off while driving down the road.
I would take the car to them and they would say no issues. Then on the way home it would do it again. Finally after several times of going back they replaced it. Then after that the locks started not locking with the key thing.
Now they want to give a hassle on fixing it. They waited until the warranty expired to admit there was a problem. Guy who works in the maintenance check in named beau is incompetent. He lies about prices and products.
He's rude and condescending.
They brag about their service. From what I can see their service is horrible.
Review in Dealers category from Jacksonville, Florida
Keith Pierson Toyota Customer Care Review from Auburndale, Florida
Went to Keith Pierson Toyota in search of a new car. Brandon the sales associate was new, nice and helpful.
I left the dealership under the impression they would take care of all tags tax and title fees. 3 days later the finance manager Terry Seymour told me I had to pay the taxes because I wanted to register it out of state. I asked to see a return policy and was informed they didn't have one.
I again asked if I could see it in writing and the finance manager told me I was "pushing him to cancel the contract" I did have Terry to cancel the contract. He was rude and disrespectful
Keith Pierson Toyota Sales Representative Review
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Verified Reviewer | Jacksonville, FloridaResolved: First come................
- Stereotype
Bad Oil Change
Prepaid service with new vehicles
Preferred solution: Let the company propose a solution
Review in Dealers category from Jacksonville, Florida
Keith Pierson Toyota - 2016 Toyota Corolla Review from Orlando, Florida
Went to Keith Pierson looking for a car, they told me they do accept trade in and told them about my credit score they ran all the credit check and they went back to me congratulating me for the approval of my new car they made me sign lots of paperwork for finance etc went to my home with my 2016 new car after work they called me telling me that i had to go to the dealer to return the car because the bank approved me a different quantity and they had to return me my car cause they did not had any option in used cars lot available for me, it was the most awkward moment, but they do were fast in send my car's papers to dmv leaving me with nothing in case of something happens to me in the road.
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My name is Will Samuel's. I use to work there as a car salesman.
Keith sell all his new cars $5000 over window sticker.
When I asked Keith about the over charge. He said he like to live lavish in his limousines and expensive trips.